GENERAL TERMS AND CONDITIONS OF SALE (GTC)
Published on 19/02/2026
ARTICLE 1 – ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE – INTERNAL REGULATIONS
These General Terms and Conditions of Sale bind SAS AU CHÂTEAU DE VILLAREL (hereinafter referred to alternatively as "the establishment" or "Le Villarel") to its Clients and apply within the framework of the regulations in force and, in particular, the regulatory part of Book II of the tourism code setting out the conditions for carrying out activities relating to the organization and sale of trips or stays.
All reservations imply acceptance of these General Terms and Conditions of Sale (GTC), which the Client acknowledges having read. They also constitute acceptance of the establishment's internal regulations.
In the event of non-compliance with the establishment's internal regulations and these general conditions, Le Villarel reserves the right to refuse access to its establishment, without any refund to the Client.
In the event of any contradiction between the provisions in the quote(s) signed by the Client and those in this document, the provisions of the quote(s) shall be the only applicable provisions.
ARTICLE 2 – PURPOSE – CAPACITY
These terms and conditions apply to all reservations made with the establishment Le Villarel located at Le Villarel – 34910 BRISSAC – France.
The Client acknowledges being of legal age (18 years) and not being subject to any guardianship or curatorship measures prohibiting him from making his reservation.
The Client also declares that he is using the website https://www.levillarel.fr (hereinafter the Site) in accordance with these Terms and Conditions, in his own name and on behalf of all beneficiaries of the services ordered by him on the Site, of which he acknowledges being the agent and to whom these Terms and Conditions will be enforceable.
The Client is financially responsible for the use of the Site made both in his own name and on behalf of the beneficiaries, unless he can demonstrate fraudulent use not resulting from any fault or negligence on his part.
The Client guarantees the truthfulness and accuracy of the information provided by him on his own behalf and on behalf of all beneficiaries using his data on the Site.
Villarel reserves the right at any time not to contract with a Client who makes fraudulent use of the site or who violates these Terms and Conditions.
ARTICLE 3 – RESERVATION
The Client selects the services presented on our Site's booking platform. They acknowledge having read the nature, purpose, and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts.
The Client is solely responsible for their choice of services and their suitability for their needs; therefore, SAS AU CHÂTEAU DE VILLAREL cannot be held liable in this regard. The reservation is deemed accepted by the Client upon completion of the booking process.
Booking contracts are established for a maximum capacity of people. If the number of tenants exceeds the accommodation capacity, the owner may refuse entry to the additional people.
Any modification or termination of the contract will be considered to be at the initiative of the Client.
ARTICLE 4 – RESERVATION PROCESS
Reservations made by the Client are made via the electronic booking voucher accessible online on our booking platform.
The reservation is considered confirmed upon receipt of the booking confirmation. Prior to making any reservation, the Client agrees to complete all required information on the booking confirmation or request. The Client attests to the truthfulness and accuracy of the information provided.
After the final selection of services to be booked, the booking procedure includes, in particular:
- The seizure of bank card details in the event of a guarantee or prepayment request,
- Consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale for the reservation rate,
- Confirmation of the reservation by the Client.
ARTICLE 5 – ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
Our booking platform acknowledges receipt of the Client's booking by sending an email. In the case of online booking, the booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected rate, accepted by the Customer, the date of booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the Customer can submit their complaints.
ARTICLE 6 – PRICE
6.1 Determination of tariffs
The prices for booking services are indicated before and during the booking process.
Prices are confirmed to the Customer in the amount inclusive of VAT, in the establishment's commercial currency (Euros).
Prices are per rental, for the number of people and for the services strictly indicated at the time of booking.
Prices include all charges and VAT, with the following exceptions:
- The amount of additional services offered on the website, or ordered during the stay;
- Tourist tax: This tax is set by regulation and is collected by SAS AU CHÂTEAU DE VILLAREL on behalf of the Communauté de Communes des Cévennes Gangeoises et Suménoises. It will be paid in addition to the price, either on site or at the time of booking.
The prices correspond to the selected dates of stay, under the sole responsibility of the Client.
The prices published are subject to change depending on internal business decisions or new regulatory decisions (e.g., VAT).
6.2 Changes to tariffs
The prices listed on the website are subject to change at any time by SAS AU CHÂTEAU DE VILLAREL without prior notice. Only the price indicated in the booking confirmation from SAS AU CHÂTEAU DE VILLAREL is binding.
No stay booked before the implementation of any promotional offer will be subject to a refund, even partial.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.
However, no price revision can be applied within thirty days prior to the client's arrival at Villarel.
Villarel reserves the right to cancel the reservation if the venue is used for other purposes such as photo shoots, film shoots, showrooms, or interviews, etc.
It is recalled in this regard that the company SAS AU CHÂTEAU DE VILLAREL remains the sole owner of the intellectual rights and in particular the image rights of the elements of its place.
ARTICLE 7 – TERMS AND CONDITIONS OF PAYMENT
7.1 The deposit
In order to confirm their reservation at Le Villarel, the Client must pay the full deposit requested at the time of booking.
This deposit, depending on the booking and stay dates, corresponds to all or part of the price of the stay. The amount of this deposit will be specified at the time of booking.
The reservation will only be confirmed after payment of the deposit.
When booking, the Client provides their bank details as a guarantee of the booking, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's booking platform) by directly indicating, in the area provided for this purpose (secure entry by SSL encryption): the card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram.
He must present himself at the establishment with the bank card that allowed him to guarantee the reservation.
The establishment has chosen elloha.com/stripe.com to secure online payments by credit card.
The validity of the customer's payment card is verified by stripe.com. A payment card may be declined for several reasons: Stolen card, blocked card, limit reached, input error, etc. In case of a problem, the Client must contact their bank on the one hand, and the establishment on the other hand to confirm their reservation and payment method.
7.2 The balance
The balance payment must be made 30 days before arrival at the property (bank transfer), except in the case of special conditions or rates where the total payment is debited at the time of booking.
7.3 Tourist tax
The Client will have to pay a tourist tax, per person and per night, the amount of which is set by the Communauté de Communes des Cévennes Gangeoises et Suménoises, and collected on behalf of the latter, in application of articles L. 2333-26 et seq. of the general code of local authorities.
The tourist tax will be payable either at the time of booking or on site.
7.4 Security Deposit – Payment of Supplements and Additional Services
A security deposit is required upon the Client's arrival, either by credit card authorization or by check, according to the following amounts
- €200 for the "Le Mazet" cottage;
- €500 for the "La Bergerie" cottage;
- €1,000 for the "Le Château" cottage.
Villarel reserves the right to charge the Client for any damage, loss, or violation discovered after their departure. A detailed invoice can be provided to the Client upon request.
The security deposit check will not be cashed. It will be returned to the tenant or destroyed within a maximum period of one week after the end of the stay, subject to satisfactory verification of the condition of the premises.
Additional services ordered during the stay must be paid for on site, by credit card (SumUp terminal).
ARTICLE 8 – CANCELLATION OR MODIFICATION OF STAY / TRANSFER OF CONTRACT
The Client is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28 12° of the Consumer Code which excludes this right for contracts relating to accommodation services.
The terms and conditions of sale for the reserved rate specify the terms and conditions for cancellation and/or modification of the reservation.
Pre-paid reservations cannot be modified or cancelled. Advance payments, which constitute deposits, will not be refunded except under the conditions set out below in article 8.1. In this case, it will be mentioned in the terms and conditions of sale of the price list.
When the terms and conditions of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the reservation confirmation sent by email.
All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for payment.
8.1 Cancellation
Clients wishing to cancel their stay must inform Le Villarel in writing (email or letter).
For any cancellation of stay at the request of the Client, more than 30 days before arrival, full refund of the amount of the reservation with the exception of the deposit (20%).
For any cancellation of stay at the request of the Client, between 30 and 15 days before arrival, a refund of 50% of the total amount of the reservation will be given.
The reservation can no longer be modified or cancelled from 14 days before the Client's arrival, except under special conditions agreed in the reservation.
In the event of no-show by the Client, or early departure at the Client's request, the total amount of the reservation, i.e. the total price of the stay including taxes, will be charged.
As an exception to the above, certain reservations are specified as non-refundable on the website and are conditional upon full payment of the amount of the stay at the time of booking. This type of reservation, subject to specific pricing conditions, is non-modifiable, non-cancellable and non-exchangeable.
The establishment reserves the right to re-let a reserved rental without delay in either of the following circumstances:
- Cancellation by the Client.
- Modification of the reservation by the Client.
- Client's failure to appear: in the absence of specific information, a Client who does not appear at the establishment on the scheduled day of their arrival (no later than 23:59), will be considered as wishing to cancel their entire stay.
- Error by the Client when making the reservation (dates, number of rooms, type of room).
8.2 Modification
Any modification to the initial reservation by the Client concerning any of the following points: dates of stay, room type, package of stay - is equivalent to a cancellation of the initial reservation and a new reservation.
In this case, the cancellation conditions for the initial booking automatically apply.
8.3 Assignment of contract
All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for payment.
ARTICLE 9 – PROGRESS OF THE STAY
9.1 Arrival and Departure Times
Check-in at the rentals can be between 3pm and 6pm and check-out is by 11am at the latest.
You can add the "late check-out" option when booking, allowing you to extend your stay until 4pm for an additional fee.
If the Client wishes to arrive earlier or later, they must inform the hosts as soon as possible so that they can best try to accommodate their request.
9.2 Occupancy of the premises
For security reasons, the Client must specify in writing (email or letter) the list of people being accommodated, no later than the day of the scheduled arrival date.
Cars must be parked in the designated parking area after any luggage has been unloaded. The parking lot is not supervised.
It is strictly forbidden to hammer in nails, tacks, staples and to stick adhesives on the doors and walls.
Since Le Villarel is self-sufficient in water supply and wastewater treatment, customers are asked to use eco-labeled cleaning products to preserve the quality of the water in the basement.
9.3 Household
Customers must take responsibility for disposing of their rubbish and recyclable waste at the public containers available on the riverbank or in the centre of Brissac.
Customers must keep the premises clean during their stay, particularly in the kitchens and all areas and appliances where food is used.
Cleaning is not charged by the establishment, as it is a thorough cleaning which is done on premises kept in a clean condition.
This service does not exempt the Client from normally cleaning kitchens and barbecues (clean grill) after their use.
An additional charge may be requested in case of excessive dirt or abnormal deterioration of kitchen elements/equipment (barbecue cleaning supplement = €50).
9.4 No smoking and fire prevention
In accordance with regulations in force since January 2, 2008, smoking is strictly prohibited in all public places.
For obvious reasons of safety and comfort, smoking is strictly prohibited inside the buildings. Any violation of this rule will result in a charge equivalent to one night's stay.
The use, inside buildings, of any dangerous, flammable or smoke-generating or polluting device is strictly prohibited.
Furthermore, fires, braziers, fireworks and charcoal barbecues are prohibited all year round.
A griddle and a gas barbecue are available for your use (gas provided), subject to use in accordance with safety instructions.
9.5 Animals
Animals are not allowed in the buildings or on the premises of the establishment.
9.6 Minors
Access to the establishment is refused to minors (under 18 years of age) not accompanied by adults. Minors, and in particular young children, remain under the sole responsibility and supervision of their parents, especially in common areas.
9.7 Customer Conduct and Responsibility
The Client undertakes to adopt and to ensure that all participants, guests and service providers acting at its request adopt behavior that respects the premises, equipment, neighborhood and applicable regulations.
The Client is civilly responsible for any damage, deterioration, abnormal neighborhood disturbance, noise pollution, violation or breach of internal regulations committed by himself, his guests or any third party brought into the premises during the rental period.
The owner reserves the right to intervene at any time in the event of non-compliance with instructions, dangerous behavior, disturbance of public order or violation of safety rules. In the event of a serious breach, the owner may demand the immediate cessation of the event and/or the evacuation of the premises, without the Client being entitled to a refund.
It is strictly forbidden to bring uninvited or unauthorized persons onto the property. The Client agrees to control access throughout the rental period.
Please note that the smoking ban applies in all relevant premises in accordance with current regulations.
9.8 Copyright and Music Distribution
Any organization of an event, reception, musical entertainment or show within the rented premises, including the broadcasting of musical works (orchestra, DJ, groups, amplified playlists, etc.).), is likely to be subject to declaration and payment of fees to the relevant bodies, in particular SACEM.
The Client acknowledges being informed that any public or similar broadcast carried out within the framework of the rental agreement is their sole responsibility. It is their responsibility to complete all necessary administrative procedures and pay any corresponding fees.
The Client shall indemnify the owner against any claim, audit, remedy or judgment which may result from a breach of these obligations.
This provision does not apply to strictly private and family use of the premises, without organization of events or structured musical entertainment.
ARTICLE 10 – LIABILITY
10.1 Responsibility
Under no circumstances shall Le Villarel be held liable for circumstances of force majeure, for the actions of third parties unrelated to the provision of services stipulated in the contract, or for the Client's improper performance of the contract. Furthermore, it is specified that any additional services not covered by the contract, as well as any pre- and/or post-transportation arrangements made solely at the Client's initiative, are in all cases the exclusive responsibility of the external service providers in charge of their organization.
The photographs shown on our booking platform are not contractual.
Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate Le Villarel give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of service consumption.
The Client is advised to have civil liability coverage (personal injury or property damage) and theft coverage while on holiday.
There is no individual insurance attached to the booking. The insurance policies taken out by Le Villarel cover its liabilities in accordance with the regulatory part of Book II of the Tourism Code, which sets out the conditions for carrying out activities relating to the organization and sale of trips or stays.
The information we provide regarding sports and leisure activities is for informational purposes only. Le Villarel cannot be held liable if any of these activities become unavailable or are subject to different conditions.
10.2 Flights
Under no circumstances will the establishment be responsible for theft or damage to valuables left by the Client on the premises.
10.3 Civil liability insurance
Villarel declares that it has professional liability insurance taken out with an insurance company for accommodation services only.
10.4 Loss or non-return of the accommodation key
During your stay, you will be given a key providing access to the accommodation. If you lose or fail to return the key, you will be charged €150 for a replacement (standard key plus lock replacement). Therefore, it is essential to return the key to your host upon departure.
ARTICLE 11 – COMPLAINTS
11.1 Complaint
Any complaint concerning a trip or stay must be sent by registered letter with acknowledgment of receipt to SAS AU CHÂTEAU DE VILLAREL – Le Villarel, 34910 Brissac, FRANCE, within 15 days of the departure date of the stay that is the subject of the complaint. After this period, no complaint will be considered.
11.2 Dispute
SAS AU CHÂTEAU DE VILLAREL and the Client will endeavor to settle amicably any dispute that may arise between them.
In the event that the initial attempt to resolve the dispute amicably remains unsuccessful for more than 8 weeks, the Client is informed of the possibility of resorting to mediation by contacting the Tourism and Travel Mediator, whose contact details are as follows: MTV Mediation Tourism Travel - BP 80 303 - 75 823 Paris Cedex 17 - http://mtv.travel
It is expressly agreed between SAS AU CHÂTEAU DE VILLAREL and the professional Client that any dispute or litigation which could not be resolved amicably shall be under the exclusive jurisdiction of the Commercial Court of Montpellier even in the event of multiple defendants and third-party claims.
ARTICLE 12 – INTERNET CONNECTION – ONLINE SALES
Villarel offers Wi-Fi internet access. The Client undertakes that the computer resources made available to it shall not be used in any way for the purpose of reproduction, representation, making available or communication to the public of works or objects protected by copyright, by a related right such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorization is required.
In the online sales process, Le Villarel is only bound by an obligation of means.
It cannot be held liable for any damage resulting from the use of the Internet network such as data loss, intrusion, viruses, service interruption, or other unintentional problems.
ARTICLE 13 – PERSONAL DATA
The Client acknowledges and accepts that SAS AU CHÂTEAU DE VILLAREL, as data controller, processes personal data for the establishment and execution of the contract concluded with the Client and for conducting its marketing activities and customer satisfaction surveys. When booking their stay, the Client is informed on each personal data collection form of the mandatory nature of the information marked with an asterisk.
The data is collected and processed for the purposes of managing the stay (booking, monitoring, payment, end of stay) and in compliance with legal, tax and accounting obligations.
The data collected is intended for SAS AU CHÂTEAU DE VILLAREL as the data controller, as well as for any company in the group responsible for delivering the subscribed service and any subcontractor where applicable. Data may only be transferred to service providers if necessary for the performance of the contract.
No data will be transferred outside the European Union except where legally required.
Personal data will be kept in a secure environment for the entire duration necessary for the execution of the contract and then archived in accordance with applicable legal provisions.
In accordance with applicable national and European regulations, the Customer has the right to access, rectify, and delete their personal data and may object to its processing. To exercise these rights, the Customer must contact SAS AU CHÂTEAU DE VILLAREL by mail or email at the following address: levillarel@gmail.com .
The Client is informed of the right to lodge a complaint with the CNIL or the supervisory authority of their place of residence.
ARTICLE 14 – RESPECT FOR PRIVACY
The Client is informed, on each of the personal data collection forms, whether the responses are mandatory or optional by the presence of an asterisk.
The information processed is intended for the establishment, elloha.com, its entities, its partners, and its service providers (including online payment providers). The Customer authorizes elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of operations incumbent upon elloha.com under these terms and conditions and in accordance with the Customer Privacy Policy. Specifically, during online payment, the Customer's bank details must be transmitted by the payment provider, Stripe.Constellation SAS and Stripe.com will transfer data to the establishment's bank for the execution of the reservation contract. The Client is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the Client consents to this transfer, which is necessary for the execution of their reservation. Constellation SAS and Stripe.com, acting in their professional capacity, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data during these data transfers.
ARTICLE 15 – EVIDENCE AGREEMENT
Entering the required bank details, along with accepting these terms and conditions and the booking confirmation or request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. Computerized records are stored in the computer systems of elloha.com. These records will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties. The Client is informed that their IP address is recorded at the time of booking.
ARTICLE 16 – ENTIRETY
These General Terms and Conditions of Sale, the terms and conditions of sale of the rate reserved by the Customer, and the booking voucher or request express the entirety of the obligations of the parties.
No general or specific terms and conditions communicated by the Client shall be incorporated into these general terms and conditions.
The documents forming the contractual commitments between the parties are, in descending order of priority, the booking voucher or request (including the specific conditions of the reserved rate) and these general terms and conditions. In the event of any conflict between the booking confirmation and the general terms and conditions, the provisions contained in the booking confirmation shall be the only ones applicable to the obligation in question.
These online terms and conditions of sale may be modified and/or supplemented by the establishment at any time. In this case, the new version of the online terms and conditions of sale will be published online by the establishment. Once published online, the new version of the online terms and conditions of sale will automatically apply to all customers.
ARTICLE 17 – APPLICABLE LAW
These General Terms and Conditions of Sale are governed by French law. This applies to both substantive and procedural rules. Any disputes will fall under the exclusive jurisdiction of the French courts.
