GENERAL TERMS AND CONDITIONS OF SALE (GTC)
Published on 03/03/2025
ARTICLE 1 – ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE – INTERNAL RULES
These General Terms and Conditions of Sale bind SAS AU CHÂTEAU DE VILLAREL (hereinafter referred to alternately as "the establishment" or "Le Villarel") to its Customers and apply within the framework of the regulations in force and, in particular, the regulatory part of Book II of the Tourism Code setting out the conditions for carrying out activities relating to the organization and sale of trips or stays.
Any reservation implies acceptance of these General Conditions of Sale (GCS), which the Customer acknowledges having read. It also constitutes acceptance of the establishment's internal regulations.
In the event of non-compliance with the establishment's internal regulations and these general conditions, Le Villarel reserves the right to refuse access to its establishment, without any reimbursement for the Client.
In the event of a contradiction between the provisions appearing in the quote(s) signed by the Client and those appearing in this document, the provisions of the quote(s) alone shall apply.
ARTICLE 2 – PURPOSE – CAPACITY
These T&Cs apply to all reservations made with the Le Villarel establishment located at Le Villarel – 34910 BRISSAC – France.
The Customer acknowledges being of legal age (18 years old) and not being subject to any guardianship or curatorship measures preventing him from making his reservation.
The Customer also declares that he/she uses the website https://www.levillarel.fr (hereinafter the Site) in accordance with these General Terms and Conditions, in his/her name and on behalf of all beneficiaries of the services ordered by him/her on the Site, for whom he/she acknowledges being the agent and to whom these General Terms and Conditions will be enforceable.
The Customer is financially responsible for the use of the Site made both in its name and on behalf of the beneficiaries, unless it can demonstrate fraudulent use not resulting from any fault or negligence on its part.
The Client guarantees the truthfulness and accuracy of the information provided by him in his name and in the name and on behalf of all beneficiaries using his data on the Site.
Le Villarel reserves the right at any time not to enter into a contract with a Customer who makes fraudulent use of the site or who contravenes these General Terms and Conditions.
ARTICLE 3 – RESERVATION
The Customer chooses the services presented on our booking platform of the Site. He acknowledges having read the nature, destination and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts.
The Customer is solely responsible for his choice of services and their suitability for his needs, such that the liability of SAS AU CHÂTEAU DE VILLAREL cannot be sought in this regard. The reservation is deemed accepted by the Customer at the end of the reservation process.
Reservation contracts are established for a maximum capacity of people. If the number of tenants exceeds the capacity, the owner can refuse the additional people.
Any modification or termination of the contract will be considered at the initiative of the Client.
ARTICLE 4 – RESERVATION PROCESS
Reservations made by the Customer are made via the electronic reservation voucher accessible online on our reservation platform.
The reservation is deemed to be made upon receipt of the reservation voucher. The Customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The Customer attests to the truthfulness and accuracy of the information transmitted.
After the final choice of services to be booked, the booking procedure includes in particular:
- Seizure of the bank card in the event of a request for a guarantee or prepayment,
- Consultation and acceptance of the general conditions of sale and the conditions of sale of the reservation rate,
- Validation of the reservation by the Customer.
ARTICLE 5 – ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
Our booking platform acknowledges receipt of the Customer's booking by sending an email. In the case of online booking, the acknowledgement of receipt of the booking by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the Customer, the date of the booking made, the information relating to the after-sales service, as well as the address of the seller's establishment to which the Customer can submit his complaints.
ARTICLE 6 – PRICE
6.1 Determination of rates
The prices relating to the reservation of services are indicated before and during the reservation.
Prices are confirmed to the Customer in the amount including tax, in the commercial currency of the establishment (Euros).
Prices are per rental, for the number of people and for the services strictly indicated at the time of booking.
Prices include charges and VAT with the exception of:
- The amount of additional services offered on the website or ordered during the stay;
- Tourist tax: this tax is set by regulation and is collected by SAS AU CHÂTEAU DE VILLAREL on behalf of the Communauté de Communes des Cévennes Gangeoises et Suménoises. It will be paid in addition to the price, either on site or at the time of booking.
The rates correspond to the selected dates of stay, under the sole responsibility of the Client.
The prices published are subject to change based on internal commercial decisions or new regulatory decisions (VAT for example).
6.2 Modification of rates
The prices mentioned on the website are subject to change at any time by SAS AU CHÂTEAU DE VILLAREL without prior information or notice. Only the price indicated in the booking confirmation by SAS AU CHÂTEAU DE VILLAREL is contractual.
No stay booked before the implementation of a possible promotional offer will be subject to reimbursement, even partial.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
However, no price revision may be applied within thirty days prior to the customer's arrival at Villarel.
ARTICLE 7 – CONDITIONS AND TERMS OF PAYMENT
7.1 Deposit
In order to confirm their reservation at Le Villarel, the Client must pay the full deposit requested when making their reservation.
This deposit, depending on the dates of booking and stay, corresponds to all or part of the price of the stay. The amount of this deposit will be specified at the time of booking.
The reservation will only be final after payment of the deposit.
When booking, the Customer provides their bank details as a guarantee of the booking, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's booking platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption): the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram.
He must present himself at the establishment with the bank card which allowed him to guarantee the reservation.
The establishment has chosen elloha.com/stripe.com to secure online payments by credit card.
The validity of the Customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, data entry error, etc. In the event of a problem, the Customer must contact their bank on the one hand, and the establishment on the other hand, to confirm their reservation and payment method.
7.2 The balance
The balance payment must be made 30 days before arrival at the establishment (bank transfer), except in the case of special conditions or rates where the total payment is debited upon reservation.
7.3 Tourist tax
The Customer will have to pay a tourist tax, per person and per night, the amount of which is set by the Communauté de Communes des Cévennes Gangeoises et Suménoises, and collected on behalf of the latter, in application of articles L. 2333-26 et seq. of the general code of local authorities.
The tourist tax will be payable either when booking or on site.
7.4 Security deposit – Payment of supplements and additional services
A security deposit of €500 for the ""La Bergerie"" gîte and €1000 for the ""Le Château"" gîte will be requested upon the Client's arrival by means of a debit authorization on a bank card.
Le Villarel reserves the right to charge the Customer, from the credit card given as a guarantee when booking or upon arrival, for any infraction or damage noted after the Customer's departure, part or all of the amount of the deposit will be debited from the Customer's card. The latter may request an invoice corresponding to these deductions.
Additional services ordered during the stay will be payable directly on site (SumUp box).
ARTICLE 8 – CANCELLATION OR MODIFICATION OF STAY / TRANSFER OF CONTRACT
The Customer is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, and this in accordance with Article L. 221-28 12° of the Consumer Code which excludes this right for contracts relating to the provision of hosting services.
The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation.
Reservations with prepayment cannot be modified and/or cancelled. The amounts paid in advance, which are the deposits, will not be refunded, except under the conditions set out below in Article 8.1. In this case, it is mentioned in the conditions of sale of the tariff.
When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the reservation confirmation sent by email.
All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.
8.1 Cancellation
The Client wishing to cancel their stay must inform Le Villarel in writing (email or post).
For any cancellation of stay at the request of the Client, more than 30 days before arrival, full refund of the amount of the reservation with the exception of the deposit (20%).
For any cancellation of stay at the request of the Client, between 30 and 15 days before arrival, reimbursement of 50% of the total amount of the reservation.
The reservation cannot be modified or canceled from 14 days before the Client's arrival, except for special conditions agreed in the reservation.
In the event of a no-show by the Client, or early departure at the request of the Client, the total amount of the reservation, i.e. the total price of the stay including taxes, will be debited.
As an exception to the above, some reservations are specified as non-refundable on the website and are subject to full payment of the amount of the stay at the time of booking. This type of reservation, under specific price conditions, is non-modifiable, non-cancellable and non-exchangeable.
The establishment reserves the right to re-let a reserved rental without delay in one or other of the following cases:
- Cancellation by the Customer.
- Modification of the reservation by the Customer.
- No-show by the Customer: in the absence of specific information, the Customer who does not show up at the establishment on the scheduled day of arrival (no later than 11:59 p.m.) will be considered as wishing to cancel their entire stay.
- Error by the Customer when making a reservation (dates, number of rooms, type of room).
8.2 Modification
Any modification of the initial reservation, on the part of the Client, concerning one of the following points: dates of stay, room type, stay package - is equivalent to a cancellation of the initial reservation and a new reservation.
In this case, the cancellation conditions for the initial reservation apply automatically.
8.3 Assignment of contract
All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.
ARTICLE 9 – PROGRESS OF THE STAY
9.1 Arrival and departure times
Arrival at the rentals can be between 3 p.m. and 6 p.m. and the rentals must be vacated by 11 a.m. at the latest.
You can add the ""late check-out"" option» when booking, allowing you to extend your stay until 4 p.m. for an additional fee.
If the Guest wishes to arrive earlier or later, he/she must inform the hosts as soon as possible so that they can try to accommodate his/her request as best they can.
9.2 Occupation of the premises
For security reasons, the Client must specify in writing (email or letter) the list of people welcomed, at the latest on the day of the planned arrival date.
Cars must be parked in the designated parking area after unloading any luggage. The car park is not guarded.
It is strictly forbidden to hammer nails, tacks, staples or stick adhesives on doors and walls.
As the Villarel is self-sufficient in terms of water supply and wastewater treatment, Guests are asked to use eco-label cleaning products to preserve the quality of the water in the basement.
9.3 Housekeeping
Customers must take charge of disposing of their rubbish and recyclable waste to public containers, available along the river or in the centre of Brissac.
Customers must keep the premises clean during their occupation, particularly in the kitchens and all places and appliances where food is used.
Cleaning is not charged by the establishment, being a thorough cleaning which is carried out on premises kept in a clean state.
This service does not exempt the Customer from normally cleaning kitchens and barbecues (clean grill) after use.
A supplement may be requested in the event of excessive dirt or abnormal deterioration of kitchen elements/equipment (barbecue cleaning supplement = €50).
9.4 Smoking Prohibition
It is recalled that the smoking ban has been in force in all public places since January 2, 2008. It is also absolutely forbidden to smoke in buildings for obvious reasons of safety and comfort (non-compliance will result in compensation for the amount of the night). It is forbidden to use any dangerous or polluting device in buildings.
9.5 Animals
Animals are not allowed in the buildings and on the premises of the establishment.
9.6 Minors
Access to the establishment is refused to minors (under 18 years old) unaccompanied by adults. Minors and in particular young children remain under the sole responsibility and supervision of their parents, particularly in common areas.
ARTICLE 10 – RESPONSIBILITY
10.1 Liability
Under no circumstances can Le Villarel be held liable for circumstances of force majeure, for the actions of third parties not involved in the provision of the services provided for in the contract or for the poor performance of the contract attributable to the Client. It is also specified that additional services outside of the agreements, as well as pre- and/or post-deliveries taken at the sole initiative of the Client, are in any event the exclusive responsibility of the external service providers responsible for their organization.
The photographs presented on our reservation platform are not contractual.
Even though every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate Le Villarel give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service.
The Client is advised to be covered for civil liability (bodily injury or material damage) and theft insurance while on vacation.
There is no individual insurance attached to the reservation. The insurance taken out by Le Villarel covers its liabilities in accordance with the regulatory part of Book II of the Tourism Code setting out the conditions for carrying out activities relating to the organization and sale of trips or stays.
The information given to you through us concerning sports and leisure activities is provided for information purposes only. Le Villarel cannot be held liable if one or other of these activities is no longer available or feasible under different conditions.
10.2 Flights
Under no circumstances will the establishment be liable for any theft or damage caused to valuables left by the Client in the establishment.
10.3 Liability insurance
Le Villarel declares that it benefits from professional civil liability insurance taken out with an insurance company for accommodation services exclusively.
10.4 Loss or non-return of the accommodation key
During the stay, a key allowing free access to the accommodation will be given to the Client; In case of loss or non-return, the replacement will be charged €150 (standard key, plus cylinder change). It is therefore imperative to return the accommodation key to your host upon departure.
ARTICLE 11 – COMPLAINTS
11.1 Complaint
Any claim regarding a trip or stay must be sent by registered letter with acknowledgement of receipt to the attention of SAS AU CHÂTEAU DE VILLAREL – Le Villarel, 34910 Brissac, FRANCE, within 15 days following the departure of the stay that is the subject of said claim. After this period, no claim will be taken into account.
11.2 Dispute
SAS AU CHÂTEAU DE VILLAREL and the Client will endeavour to resolve amicably any dispute that may arise between them.
In the event that the prior attempt at an amicable resolution of the dispute remains unsuccessful for more than 8 weeks, the Customer is informed of the possibility of resorting to a mediation procedure by contacting the Tourism and Travel Mediator whose contact details are as follows: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17 - http://mtv.travel
It is expressly agreed between SAS AU CHÂTEAU DE VILLAREL and the Professional Client that any disagreement or litigation that cannot be resolved amicably will be under the exclusive jurisdiction of the Montpellier Commercial Court, even in the event of multiple defendants and a warranty claim.
ARTICLE 12 – INTERNET CONNECTION – ONLINE SALES
The Villarel offers Wi-Fi internet access. The Client undertakes that the IT resources made available to it will not be used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright, by a related right such as texts, images, photographs, audiovisual musical works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorization is required.
Le Villarel, in the online sales process, is only bound by an obligation of means.
It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other involuntary problems.
ARTICLE 13 – PERSONAL DATA
The Customer acknowledges and accepts that SAS AU CHÂTEAU DE VILLAREL, as data controller, processes personal data for the establishment and execution of the contract concluded with the Customer and to carry out its commercial actions and satisfaction surveys. When booking their stay, the Customer is informed on each of the personal data collection forms of the mandatory nature of the information identified by an asterisk.
The data is collected and processed for the purposes of managing the stay (reservation, monitoring, payment, end of stay) and in the context of compliance with legal, tax and accounting obligations.
The data collected is intended for SAS AU CHÂTEAU DE VILLAREL as data controller, as well as any group company responsible for delivering the subscribed service and any subcontractor where applicable. Data may only be transferred to service providers if this is necessary for the performance of the contract.
No data transfer will be carried out outside the European Union except by legal obligation.
Personal data will be kept in a secure environment for the entire duration necessary for the execution of the contract and then archived in accordance with the legal provisions in force.
The Customer has, in accordance with the national and European regulations in force, a right of access, rectification and deletion of personal data concerning him and may object to the processing of his data. To exercise these rights, the Customer must contact SAS AU CHÂTEAU DE VILLAREL, by post or email, at the following address: levillarel@gmail.com .
The Customer is informed of the right to lodge a complaint with the CNIL or the Supervisory Authority of his place of residence.
ARTICLE 14 – RESPECT FOR PRIVACY
The Client is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk.
The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The Customer authorizes elloha.com to communicate his/her personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the Customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The Customer is informed that this transfer of data may therefore be carried out in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the Customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect the confidentiality of data for said data transfers.
ARTICLE 15 – EVIDENCE AGREEMENT
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The Customer is informed that his IP address is recorded at the time of booking.
ARTICLE 16 – ENTIRETY
These General Conditions of Sale, the conditions of sale of the rate reserved by the Customer, and the voucher or reservation request express the entirety of the obligations of the parties.
No general or specific conditions communicated by the Client may be incorporated into these general conditions.
The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation form or request (including the specific conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking voucher and the general conditions, the provisions appearing on the booking voucher will be the only ones applicable for the obligation in question.
These general terms and conditions of sale via the internet may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general terms and conditions of sale via the internet will be put online by the establishment. As soon as it is put online on the internet, the new version of the general terms and conditions of sale via the internet will automatically apply to all Customers.
ARTICLE 17 – APPLICABLE LAW
These General Terms and Conditions of Sale are governed by French law. This applies to both substantive and formal rules. Disputes will fall under the exclusive jurisdiction of the French courts.
